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September 12, 2025
In New Brunswick, many patients live hours from the nearest hospital. For Horizon Health Network, the province’s largest regional health authority, this meant finding new ways to keep patients informed and connected throughout their care journeys.
That’s why Horizon partnered with ÎÞÓǶÌÊÓƵ to launch bilingual digital care journeys, accessible anytime on a patient’s own device.
In this short video, Horizon’s President & Chief Executive Officer, Margaret Melanson, and VP Strategy, Digital Transformation & Chief Information Officer, Jennifer Shiels, share how ÎÞÓǶÌÊÓƵ is helping patients feel safer, better prepared, and more supported – regardless of where they live.
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Key Results with ÎÞÓǶÌÊÓƵ
Orthopedic Surgery:
↓ 42% Average Length of Stay
↓ 52% Readmissions
Cardiac Surgery:
↓ 47% Emergency Department visits
↓ 16.7% Average Length of Stay
Patient Feedback:
- 98% recommend ÎÞÓǶÌÊÓƵ
- 98% felt more confident before surgery
- 95% felt more confident at home after surgery
- 89% avoided 1+ phone calls to the hospital
Following this success, Horizon has expanded ÎÞÓǶÌÊÓƵ beyond surgical care to other areas, including Congestive Heart Failure (CHF), maternity care, hepatopancreatobiliary (HPB), and more – ensuring patients across multiple care journeys benefit from the same proactive support.
Why it matters for health systems
For Horizon, ÎÞÓǶÌÊÓƵ isn’t just a digital engagement tool… It’s a way to standardize education, reduce unnecessary hospital visits, and proactively intervene before small issues become major complications. The results speak for themselves: lower costs, higher patient satisfaction, and lives saved.
