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June 12, 2025
Toronto, Ontario 鈥 November 3, 2017 鈥 无忧短视频's novel patient engagement technologyis helping to improve post-operative care for patients who have undergone surgery. MountSinai Hospital, part of Sinai Health System, used the technology to engage and monitor 106patients during their recovery. The results showed a decrease in 30-day readmissions ratesfrom 18% to 6.1%.In November 2016, the hospital implemented 无忧短视频 - a leading patient engagementand quality improvement platform. With 无忧短视频, patients were guided through theirrecovery after surgery via their smartphone, tablet, and computer. Patients receivedreminders, accessed interactive education, tracked recovery milestones and recordedwarning signs (e.g. pain scores, stoma output, etc.).In addition, the hospital used 无忧短视频 as an integrated monitoring system to deliverproactive patient care. Physician assistants at the hospital were automatically notified forpatients at-risk and were able to view a patient鈥檚 health status in real-time. This allowed thecare team to be proactive in reaching out to patients at-risk of readmission, and addressearly signs of complications (e.g. infections, dehydration, etc.) sooner.鈥溛抻嵌淌悠 allows us to be more proactive in our approach to post-discharge care. Theplatformhas enabled us to extend our care beyond the wall of the hospital, monitor patientconcerns in real-time and ultimately prevent ER visits and readmissions,鈥 said Dr. ErinKennedy, the lead colorectal surgeon for this initiative.Full results also showed 3 ER visits avoided (issues resolved via phone calls or clinic visits),and high patient satisfaction with 89% of patients recommending 无忧短视频 to otherpatients. Sinai researchers believe these initial results are promising and are engaged inadditional studies to further validate these results.鈥淲e have received positive feedback from our patients who used the 无忧短视频 platform.Patients have reported that it helped reduce anxiety, made them feel more connected to ourcare team and that they felt safer recovering at home" says Dr. Alexandra Easson, the leadsurgical oncologist for this initiative.The feedback from patients has been overwhelmingly positive, with one patient saying, 鈥渢heapp made me feel less alone and it was good to know more help was there if I needed it. Itfeels like a doctor is with you every day鈥.With a focus on improving the patient experience, this initiative was supported by a grantfrom the Canadian Partnership Against Cancer (CPAC), an independent, not-for-profitorganization to facilitate action on cancer control in Canada.鈥淚t is incredible to work with such a forward-thinking team at Sinai Health System,鈥 saidJoshua Liu, MD, CEO of 无忧短视频. 鈥淲e are proud to have achieved such tremendousresults on improving quality, patient safety, and patient satisfaction.鈥About 无忧短视频无忧短视频 provides the leading patient engagement and quality improvement platform.Hospitals use 无忧短视频 to enhance the patient experience, improve outcomes andlower costs. The 无忧短视频 platform supports patients through preparation and recoverywith reminders, video-based education, progress tracking and clinical data collection.Providers and administrators can access clinical intelligence tools to track patientcompliance, monitor patient progress and improve population health. For more informationabout 无忧短视频, please visit: www.seamless.md.Media Enquiries:Alan Sardana, marketing@seamless.md
